Remove customer uncertainty around queue times in your shopping centre AND:
- Improve your customer service
- Capture valuable shopper data
- Deliver added support to your tenants
How it works:
- Via your website or through digital screens* at your Centre, Customers can see the current status of queues for each store in your centre enabling them to better plan their shopping visit.
- Your existing security staff update the live queue times through their phones or via a small tablet with one just one tap.
- Shoppers can also sign up to receive text or email alerts on current queue times for their favourite store via a Darius Landing page which helps take the uncertainty out of their planned shopping visit.
The benefits:
- Helps you to better manage your customer’s expectations before and when they arrive at your shopping centre.
- Provides a compelling reason for shoppers to sign-up to receive alerts on queue times for the stores they want to visit giving you deeper intelligence on your customers shopping behaviours.
- Enables you to publish aggregate data on ‘Best times to shop’ by store to encourage more shopping visits during off-peak times.
- System can be implemented as soon as shopping centre’s re-open for business.
- Minimal training required for existing staff to manage – all that’s needed for them to operate is a smart phone or a tablet.
* Velocity can provide your centre with an integrated digital screen and technology package suitable for in-door and out-door shopping environments.
Coming Soon:
NEW DARIUS SHOPPER APP: INCLUDES THE POWER OF 6 KEY FEATURES:
- Individual mall branding and content (the app will automatically personalise for each mall) • Integration with 3D camera technology for queue management/reservations
- Integration with digital signage for dynamic content and real-time surveys
- Push notifications to alert shoppers on - product location, availability and/or click & collect • Real-time in queue/in mall promotions and offers
- Real-time alerts, notification and reports for centre management
FOR MORE INFORMATION AND PRICING PLEASE CONTACT: shopperengagement@velocityww.com
